Customer support software
A website widget, a real-time agent workspace, and every conversation in one place.
Your colour, your greeting, your departments — on any number of websites, each with its own configuration.
New chats and replies appear in the workspace as they happen, with unread markers per agent.
Notes, mentions and collaboration live beside the conversation and can never reach the customer.
Transfers, assignment and business hours all update live, and a customer who leaves can be emailed a link back.
Agent workspace
Shared queues, transfers, collaboration — and internal notes the customer can never see.
Multi-organisation
Every business or region gets its own organisation — with its own websites, widgets, teams and business hours, all under one roof. Nothing ever mixes.
One organisation can never see another's conversations or customers.
Conversations stay between the customer and your team, POPIA-ready.
Transfers, assignments and status changes are all recorded, with an audit log behind them.
Tell us about your support team — we'll take it from there.